Frequently Asked Questions

Here are a selection of our most frequently asked questions:

Q. Do you have a printed catalogue you can post to me?

A. No, sorry. Our stock changes very frequently and a printed catalogue would be out of date within a couple of weeks. Also a catalogue is very expensive to produce and we would have to pass those expenses on to our customers either by raising our prices, charging for the catalogue, or both! We prefer to keep our costs low so that our customers get the greatest benefits!

Q. Do you have a minimum order amount?
A. No, we understand that sometimes you only need a few items to tide you over!

Q. How much is postage to the UK?

A. £2.25 for orders up to £50.00
Orders over £50.01 = free postage


We use Royal Mail First Class postage for our orders and aim to dispatch orders within 4-5 working days of receipt of cleared payment.

International orders postage are calculated by weight and displayed on the drop down menu at checkout - they are posted via Airmail or International Signed For Recorded Delivery, which is a traceable service needing a signature on receipt.

Q. Can I pay by cheque?

No, sorry - due to extortionate bank charges for paying cheques into our account, we have had to withdraw this facility.

You can, however, pay by uncrossed British Postal Order, please see our How to order page for details
http://www.prettycreativeathawthornlane.com/How-To-Order/I8.htm

Q. Can I pick my order up from you and have a look at your beads in the flesh?
A. No, sorry. We are strictly mail order only.


Q. Can I pay over the phone?

Yes, this is usually possible - please ring me on 0560 3113373 and if you get the answerphone, please leave a number that I can contact you on, up until 7.30pm in the evening as I juggle a number of things and can work erratic hours at times. If this is the case, I can usually catch up with phone calls in the early evening.


Q. I am trying to purchase a product, but it says it is out of stock. Will you be restocking it?

A. Yes in many cases, unless the item is in Clearance and was a one off or special buy. You can "watch" the item now, and in doing so, will receive an automated email when it is back in stock

Q. What is the best way to contact you?

Email is the best way to contact me - on info@prettycreativeathawthornlane.com or by an enquiry form on the website . If you telephone me on 0560 3113373 and get the answerphone please leave a contact number so that I can return your call.

.Q.Do you do wholesale prices for ordering a quantity of a particular product?

No, I do not sell wholesale or offer quantity discounts.

Q. Can you send me a free sample of a particular product?

No. I do not give free samples.


Q. Can I return or exchange an item that I have ordered but don't like?

As per your consumer rights, you have 7 days from the receipt of your goods as a statutory coooling off period where goods may be returned for a full refund of their purchase price. Please email me to notify me that you are making a return and include a note in the package as to the reason for the return. Goods must be unused and returned in the packaging they were received in and I recommend that you use a recorded method of postage to ensure that the package gets back to me. Return postage costs are the responsibility of the customer.

Any goods being returned must be returned within 14 days of their receipt.

Once returned, the purchase price of the goods will be refunded or exchanged for alternative goods at the request of the customer. If an exchange is made, additional postage costs may apply.

Q. What do I do if the goods I receive are faulty?

Please email or telephone me to tell me, then return the goods to me as soon as possible, using a trackable postage service such as Recorded Delivery as refunds cannot be issued if the goods are not received by us. Goods will be replaced or a full refund of the purchase price issued if proven faulty in manufacture, but no liability will be accepted for consequential loss or damage of any description in respect of goods sold. Faulty goods should be returned to us within 14 days of receipt, having first notified us of the intention to return, via email or telephone. Please check items before making jewellery up.