Frequently Asked Questions

Here are a selection of our most frequently asked questions:

Q. Do you have a printed catalogue you can post to me?

A. No, sorry. Our stock changes very frequently and a printed catalogue would be out of date within a couple of weeks. Also a catalogue is very expensive to produce and we would have to pass those expenses on to our customers either by raising our prices, charging for the catalogue, or both! We prefer to keep our costs low so that our customers get the greatest benefits!

Q. Do you have a minimum order amount?
A. No, we understand that sometimes you only need a few items to tide you over!

Q. How much is postage to the UK?

A. £2.25 for orders up to £50.00
Orders over £50.01 = free postage


We use Royal Mail First Class postage for our orders and aim to dispatch orders within 4-5 working days of receipt of cleared payment.

International orders postage are calculated by weight and displayed on the drop down menu at checkout.

Q. Can I pay by cheque?

No, sorry - due to extortionate bank charges for paying cheques into our account, we have had to withdraw this facility.


Q. Can I pick my order up from you and have a look at your beads in the flesh?
A. No, sorry. We are strictly mail order only.

Q. I am trying to purchase a product, but there is no "Add to basket" button showing. Does this mean the product is out of stock?
A. Yes, and I have not had time to remove the product from the website. Please email me to check when new stocks are expected.


Q.Do you do wholesale prices for ordering a quantity of a particular product?

No, I do not sell wholesale or offer quantity discounts.

Q. Can you send me a free sample of a particular product?

No. I do not give free samples.


Q. Can I return or exchange an item that I have ordered but don't like?

Except for faulty goods or items incorrectly dispatched we reserve the right to charge a handling fee of 15%. We ask that you email in advance of the item return, and that any returns should be made within 14 days of delivery. Refunds may be given, less the 15% handling charge or goods of an equal value to the original item supplied but postage on exchanged goods will be payable by the customer and will have to be paid for before release. Postage costs are not refundable.


Q. What do I do if the goods I receive are faulty?

Please email or telephone me to tell me, then return the goods to me as soon as possible, using a trackable postage service such as Recorded Delivery as refunds cannot be issue of the goods are not received by us. Goods will be replaced or a full refund of the purchase price issued if proven faulty in manufacture, but no liability will be accepted for consequential loss or damage of any description in respect of goods sold. Faulty goods should be returned to us within 14 days of receipt, having first notified us of the intention to return, via email or telephone. Please check items before making jewellery up.