Frequently Asked Questions

Here are a selection of our most frequently asked questions:

Q. Do you have a printed catalogue you can post to me?

A. No, sorry. Our stock changes very frequently and a printed catalogue would be out of date within a couple of weeks. Also a catalogue is very expensive to produce and we would have to pass those expenses on to our customers either by raising our prices, charging for the catalogue, or both! We prefer to keep our costs low so that our customers get the greatest benefits!

Q. Do you have a minimum order amount?
A. No, we understand that sometimes you only need a few items to tide you over!

Q. How much is postage to the UK?

A.Orders up to £10 = £1.00
Orders up to £15.00 = £1.50
Orders up to £20.00=- £2.00
Orders up to £25.00 = £2.50
Orders up to £30.00 = £3.00
Orders over £30.00 = Free

Special Delivery Next Working Day ( by 1pm) = £5.95
Special Delivery Saturday £6.95


We use Royal Mail First Class postage for our orders and aim to dispatch orders within 3-4 working days of receipt of payment. Orders over £10 will be sent Recorded Delivery as a matter of course.

Q. Can I pick my order up from you and have a look at your beads in the flesh?
A. No, sorry. We are strictly mail order only.

Q. I am trying to purchase a product, but there is no "Add to basket" button showing. Does this mean the product is out of stock?
A. Yes, and I have not had time to remove the product from the website. Please email me to check when new stocks are expected.

Q. Why can't I add more than 18 items to my basket?
A. This is a current limitation of the website, and not being technical, I can only explain it in terms I understand, which is that is is to do with the amount of memory available for each shopping basket.

I certainly don't want to discourage people from buying as much as they wish, and realise that it is a pain to have to put two orders through when only one would be better. With this in mind, I can offer telephone ordering, or for you to email or post me your shopping list and a contact number where I can phone you for your payment details.

I hope to have a large shopping basket memory for everyone within the next year.

Q.Do you do wholesale prices for ordering a quantity of a particular product?

No, I do not sell wholesale.

Q. Can you send me a free sample of a particular product?

No. I do not give free samples.

Q. Can I exchange an item that I have ordered but don't like?

Yes, but please be aware that postage is payable on the exchanged goods and must be paid for before dispatch.

Q. What do I do if the goods I receive are faulty?

Please email or telephone me to tell me, then return the goods to me as soon as possible, using a trackable postage service such as Recorded Delivery as refunds cannot be issue of the goods are not received by us. Goods will be replaced or a full refund of the purchase price issued if proven faulty in manufacture, but no liability will be accepted for consequential loss or damage of any description in respect of goods sold. Faulty goods should be returned to us within 14 days of receipt, having first notified us of the intention to return, via email or telephone. Please check items before making jewellery up.